Customer Relations

Contributor post by Alicia from AliciasFindings

Business relies a lot on what your relations with your customer is like. Is it good, bad, indifferent?

Here at Christmas in July we want to know what can (or do) you do to better serve your customer?

Kelly from ColourscapeStudios says I think the biggest thing in customer service is to be genuine. The reason people shop with small businesses like all of ours is to be able to connect to the maker/seller. Working within two genres that personalizes items, I’ve found that the people I work with react well to being served properly – using their name if you know it, talking through any questions and concerns they have, appreciating their time and most of all, delivering the product you say you’re going to.CSSCR

Gari Anne from beadloverskorner said I have been in customer service all of my life, and the most important thing in developing a relationship with them is to respond to their needs quickly, even if you don’t have the answer or its bad news, if there is an issue then stay on top of it until it is resolved. When you do that, it shows the customer that they are important and that they can trust you. This goes a long way in getting repeat business and word of mouth advertising!

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Fortune Teller Amethyst Crystal ball Necklace

Rachel Placek from LoveandPetFurCrochet states I LOVE the customer service aspect of selling on Etsy. I get really excited when people ask me about creating a special item just for them. I know many sellers hope to just list their own creations and sell them but I actually love to create based on ideas and requests from my buyers. I find that if I add those creations as “made to order” items in my shop they end up being some of my best sellers.

An example of this is my crochet baby giraffe. I created this along with a gorgeous baby blanket for a customer who had very specific colors in mind. She wanted these two items for a baby shower gift and sent me a picture of the nursery design. Because I crocheted this giraffe for her I have sold at least 10 giraffes since listing this one last fall! I may have never thought to crochet this giraffe except for the request of this customer.

So, my advice, is to take the time to listen and think outside the box. If you can create something special for someone by all means do it! You won’t regret it.

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Crochet Giraffe Amigurumi

Richard and Tatiana from DesignsTheLimit said When our customers are purchasing a listing to have it shipped directly to their gift recipient, we offer additional gift services including gift wrap and custom-made gift cards. We print the gift message provided on premium card stock using a font complimentary to the personalized gift they will open and include an envelope. Providing professional gift services is an important part of the customer service we offer from graphic design to the gift recipient’s door. We also offer graphic design from images submitted by our customers to inspired designs for any concept or idea which comes to mind. We are especially busy around the holidays and offer rush orders for last-minute personalized gift giving year round. Our Secret Santa E-Gift Certificate listing is available from Christmas to Christmas in July! Purchasing a redeemable e-gift certificate allows the gift recipient to enter the information they want and choose a design and font combination to their style and preference and is more than an option for last minute shoppers. @Designsthelimit we provide personalized gift services to match the personalized gifts we provide. Just Say No to gift cards and make your next gift purchase, a gift giving experience.

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Gift wrap and Card

Lia Russo from Ghirlandiamo says The customer care is really one of the most important aspects of selling for me.
For a long time I have been a trainer of that topic, so you can imagine how much I take care of it.

With customers it’s necessary to be very patient: a lot of people do not read descriptions and then, when they receive the item, they think you sent them a wrong one. This is just an example!

What is my customer care politics?
– To reply in the shortest time to any information request
– Great willingness
– A small gift every time I ship an order and a thanks card handwritten.

I see my customers appreciate all this and give a five stars review, combining it with nice and warm words.

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Elegant and unique fireplace wreath or wall decor

 

Thanksgiving Day Decorating

Contributor post by Alicia of AliciasFindings

When the Holidays roll around there are always a few things we begin to think of, including: family,friends,gift buying,food and of course decorating!

The CIJ team got together and told us how they would use some of their items to decorate, from the table to the little details.

Marjorie Scenna of mscenna says:

Thanksgiving is a time for family and feasting! What’s better than a glass of wine to make a toast? With many so many folks around, having charms to distinguish the glasses is a great addition to your place settings! I have fall colored wine charms to do the trick!

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Sue of HomeHolidayAssecori tells me:

Table centerpieces are daunting – you want something for the occasion but not to tall so as to obscure the person(s) across the table. The turkey centerpiece can be filled with gourds and nuts or use it as a caddy for the rolls.

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Sue and Misty of shabbyshopgirls says:

We love to use “Vintage” for our Thanksgiving Table! Set yours with a vintage tablecloth and centerpieces such as these! Great conversation pieces and can be used for generations to come!

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Diana of AcarrdianCards talks about:

Personalized place cards for thanksgiving tables. Can also be used to label food on a buffet.

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Cindy R of PlethoraGifts lets me know:

Here are some jute webbing table setting pieces I’ve created that would be perfect for Thanksgiving!

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Brooke Luallen of teandsugar says:

Great items to add to your beautiful tablescape for Thanksgiving or autumn family gatherings. The table is a place to create memories, catch up, and enjoy time with loved ones.

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Rebecca G of PearlandPoppyShop spoke about:

Banners can be a festive touch!

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Terry Tillman of TheFabricScore states:

This could be made into a great welcoming banner for all your Thanksgiving Day guests to see as they walk in the door!

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Nautico Creations said:

This would be great on a fireplace mantle or on a side table.

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Patricia and Rebecca of northandsouthshabby discussed:

he days surrounding Thanksgiving are ones filled with nostalgia and warmth. What better way to spread that cozy feeling than with some vintage shabby goodness!

Our updated Syroco Fruit Swag, a 70’s version of the traditional Thanksgiving cornucopia, is done in a neutral creamy white. It would blend in with any decor hue. A welcoming greeting on a protected doorway, wall, or even laid flat on a mantle or buffet!

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Lia Russo of Ghirlandiamo told me:

I’m from Italy and Thanksgiving is not celebrated here.
I appreciated a lot your interesting comments about celebrating this holiday, also with your nice items too, that I faved with pleasure.

Anyway what I love in this period and in Thanksgiving is warm colors of decorations too.
Fot this reason I tried to be near you in spirit, by creating some fall wreaths, suitable to adorn your homes for your important holiday.

I hope you can feel that and enjoy my wreaths.

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Myrna Neal of ShopOfCraftsByMyrna spoke of:

Decorative Fabric Pumpkins! Use them in so many places for your Thanksgiving entertaining…They can be used with placement cards attached at no extra charge. Then let each guest take home their individual pumpkin….Use a color scheme with all the colors of the pumpkins being the same or switch the colors around to enhance your Thanksgiving feast. Everyone enjoys a little bit of home and handmade fabric pumpkins are just that…. I make large, medium or small what ever size you like. The large sizes would be wonderful to decorate the table and the area around the table. Bring in the true colors of Thanksgiving with some live pumpkins and candles. When all brought together it brings in the warm feeling of family and home. I can smell the turkey hot in the oven, the yeast rolls, the potatoes, the gravy and the pumpkin pie!

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Amy Spock of BeadsandThreadsbyAmy said:

No matter how you decorate your home for Thanksgiving, don’t forget to take a little time for yourself! Dress up, fix your hair, and take a little me time. Be sure to protect your party dress with an apron. This bleachable, color fast apron also reminds those around you to show thanks for, well, you!

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So when the holidays come around don’t forget to decorate and most importantly to Have Fun!

May your Thanksgiving be filled with family, food and friends!